Coinfloor Support Queries

If you have queries relating to your CoinfloorEX account please click here  to find the full list of support solutions and to contact our team directly

Why choose CoinfloorEX

Our policy complies with UK law, and is accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).

The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at  www.knowyourprivacyrights.org

By disclosing your personal information to us, including, but not limited to, by using the Platform, contacting us by email, and speaking to us over the telephone, you consent to the collection, storage, and processing of your personal information as stated in this Privacy Policy. If you do not agree to be bound by the following terms we regret that your only recourse is to leave our website.

Please refer to our Privacy Policy for more details.


 

Today, CoinfloorEX's exchange only lists Bitcoin (XBT / BTC). Please note Bitcoin Cash (BCH) is supported on other exchanges in the Coinfloor group but currently not on CoinfloorEX specifically.

We support cryptocurrencies that show a significant use case, adoption and maturity. We continually assess the market and feedback from our customers to determine if there are other cryptocurrencies we should consider adding to our exchanges.

CoinfloorEX and Coinfloor group’s exchanges and custodian services are specifically designed to serve corporate and institutional investors, sophisticated investors and professional traders.

CoinfloorEX is the first Physically Delivered cryptocurrency futures exchange, specifically designed to unlock the financial potential of cryptocurrency and enable more transparent participation in the dynamic crypto futures market.

Learn more about CoinfloorEX and the Coinfloor group by visiting our About Us  page

For the latest news and announcements from CoinfloorEX, visit our News page 

Interested in our ideas? Check out our Blog or follow us on Twitter and LinkedIn 

Physically Delivered Bitcoin Futures

No. You can close out or roll your position at any point before the settlement date, which occurs on the last Friday of the month. To roll you must close your position in the expiring month and replicate it in the next month using separate transactions.

Until a contract settles, it is only possible to convert futures balances back into spot balances that are not in use as collateral. Profits cannot be converted out of the futures contract until settlement. If you have made a loss after repaying your obligations you will only be able to convert your remaining balance. To roll after making a loss you will need to post more collateral to replicate the position in the new month.

Once a contract settles all profits can be converted and withdrawn.

Collateral can be posted in either USD or XBT for all obligations., However, by settlement, an obligation must be fully collateralised with the same underlying asset

The differences occur in how the contracts are settled at expiry.

In a cash settled bitcoin futures contract, a participant will receive the difference between the price at which they entered into the trade and the expiry price, which is usually determined by an index composed of one or more spot exchange prices. This difference will be paid in ‘cash’ between the participants holding positions at expiry. ‘Cash’ in this case can sometimes be XBT or USD.

In a physically delivered bitcoin futures contract, at the point of settlement, any participant who has sold bitcoin futures for USD futures (taken a ‘short’ position) will have that amount of USD delivered to them. Similarly, any participant who has bought bitcoin futures with USD futures (taken a ‘long’ position) will have XBT delivered to them.

All of our clients can deposit XBT to CoinfloorEX. Certain clients are also able to deposit USD.
CoinfloorEX acts as the clearing house for our physically settled bitcoin futures.

 

Users of CoinfloorEX are solely responsible for complying with all applicable local requirements in their jurisdiction.

Market participants should seek professional counsel as necessary and appropriate to their circumstances.


 

In a physically settled bitcoin futures market, any participant who holds a contract at expiry will be owed 0.0001 XBT whilst owing the USD amount based on the price at which the contract was bought.

At expiry a market participant who has sold a contract will owe 0.0001 XBT and will be owed the USD amount based on the price at which the contract was sold.


 

CoinfloorEX¹ has established the following guidelines with respect to how forks on any cryptocurrency blockchain that we support for physically delivered futures trading will be handled within the relevant futures contracts.

  • Whenever possible, CoinfloorEX will decide whether or not to support the existing fork2, a potential fork3, or both forks prior to the beginning of any upcoming contract cycle during or before which the fork may occur and as soon as possible otherwise.

  • The decision of which forked blockchain to support will be made at the sole discretion of CoinfloorEX, considering multiple factors, such as hash power committed to each fork and the level of community support.

  • If a decision is made to support the potential fork or both forks, CoinfloorEX will release a statement prior to the next contract commencing, detailing which fork will be supported in this contract. Otherwise, CoinfloorEX will either only be supporting the existing fork or a potential fork that the existing fork is forwards compatible with, and no statement will be released.

  • In the event CoinfloorEX decides to support both forks or a potential fork that the existing fork is not forwards compatible with, CoinfloorEX will launch a separate futures contract for the potential fork coin with a new naming convention alongside the existing fork4.  As a result, there would be two futures contracts going forward; the one based on the existing fork and another based on the potential fork. This will operationally be equivalent to the launch of a completely new currency. Coins for the potential fork held in custody will be segregated from and treated separately to coins relating to the existing fork and CoinfloorEX will regard them as separate assets. Clients will be credited.

  • In the event CoinfloorEX decides to only support a potential fork that the existing fork is forwards compatible with, CoinfloorEX will switch all subsequent futures contracts over to the potential fork.

  • If a fork is both announced and implemented while a futures contract is active5, the decision of which forked blockchain to support will be made at the sole discretion of CoinfloorEX, considering multiple factors, such as hash power committed to each fork and the level of community support.

  • In the event that a fork related to a futures contract we support dies6, the physical delivery obligations taken out with respect to this contract will be considered to not have been delivered and if after an observation period7, the status does not change, the delivered assets will be deemed to be destroyed and will be removed from the recipient’s CoinfloorEX balance.  

1 CoinfloorEX is a trading name of Coinfloor Limited (BVI).
2 This is the the fork that represents the existing unchanged codebase.
3 For the purposes of this fork policy, airdrops are considered as equivalent to potential forks.
4 It is expected that the likelihood of this scenario occurring is extremely low based on past precedent and the incentives particular to physically delivered cryptocurrency mining, verification, or processing, (especially as it relates to PoW based blockchains).
5 It is expected that the likelihood of this scenario occurring is extremely low based on past precedent.
6 A fork dies when it is not able to operate at an acceptable level for an extended period of time and / or it’s hashing / community support falls below a certain level. It is at CoinfloorEX’s sole discretion to decide whether a fork has reached these levels and therefore can be defined as dead.  It is expected that the likelihood of this scenario occurring is extremely low.
7 The length of the observation period is at CoinfloorEX’s sole discretion.


 

Since CoinfloorEX’s futures are physically delivered, there is a natural “basis trade” or “cash and carry trade” mechanism to align prices together. This is because, at settlement anyone holding a position in CoinfloorEX’s bitcoin futures will either be delivered, or will need to deliver, the underlying bitcoin.


 

Initially, monthly futures will be listed, specifically front month and next month.

Click here to view our  Physically Delivered Bitcoin Future Contract Specification


 

The CoinfloorEX platform is provided by Coinfloor Limited, a limited company incorporated in the British Virgin Islands (BVI), with its registered office at Intershore Chambers, Road Town, Tortola British Virgin Islands.

As electronic trading in cryptocurrency futures is not regulated in the BVI, CoinfloorEX does not hold any authorisation, licence or registration to provide its offering. This means that your trading activity is not supervised by any national regulatory or supervisory authority and will not benefit from protection from any regulatory body. Any losses which you incur will likely not be recoverable under any governmental compensation scheme.


 

Whilst you have an open obligation you cannot withdraw any collateral tied to maintaining that obligation.

Once an obligation has been repaid you may convert the initial collateral to XBT or USD from futures assets using the conversion page, adjusting for any losses. Profits can only be converted after contract expiry.


 
Yes.

Market participants do not have single click trading access for EFP’s between futures and spot contracts on our platform. However, CoinfloorEX has a spot XBT/USD market running alongside the futures market. Market participants are able to trade on both the spot and futures order books.


 

This functionality does not exist at present but is a market and feature we are planning to create.

Applying for a CoinfloorEX account

CoinfloorEX is supported by the following browsers:

Firefox v.28 or higher

Chrome v.33 or higher

Safari v.7 or higher

Opera v.22 or higher

Android browser *

Blackberry browser v.7+

OSSafari v.6.0+

* Does not fully support Web Sockets 

We advise that you regularly update your software to avoid any display and functionality issues.

To apply for a new CoinfloorEX account, please visit our website and select the investor type relevant to your status (Corporate & Institutional Investors  or Sophisticated Investor Private Traders).
Select the 'Find out more & Enquire' option and ensure you read and accept the terms and conditions of application prior to completing the enquiry form.
Upon receipt of the completed enquiry, one of our Account Management team will be in contact to guide you through the final steps of completing and verifying your application.

It is possible for you to change your CoinfloorEX account password by going to the "Sign In" page, clicking "Did you forget your password?" and following instructions.

We require passwords with a minimum of 8 characters. We will not have any access to your password, nor will we be able to send it to you, so please ensure it's memorable to you. Changing your password requires using an Authy or YubiKey token, if you have already set this up for your two-factor authentication.

To change your password:

  • Click on the "Sign In" button
  • ​Click "Did you forget your password?"
  • Enter your email address to receive a message with a link to the Reset Password page
  • ​You will receive an email from CoinfloorEX with a link to the Reset Password page
  • ​Enter your new password twice and enter your 2FA token (if the token field is displayed).
  • ​Click “Change Password”
  • ​You will be redirected to the logged in view with a notice: "Your password was changed successfully"
  • ​Click “Sign Out”
  • ​See notice: "Signed out successfully"

You will now be able to sign in with your new password

NOTE: If you are requested to enter a 2FA token, you must provide one.

  • For YubiKey users, please use your YubiKey.
  • ​For users who used to receive SMS for 2FA, please download Authy App and register it with the same phone number you have been receiving the SMS’s to.
  • If your account had only your email address and password registered, with no phone number or a YubiKey, you will not be requested to provide a token.

As we are currently only accepting a limited number of applications for a CoinfloorEX account, we request that you complete one of our  enquiry forms available from the homepage  to commence your application. A CoinfloorEX Account Manager will be in touch with you to advise you on the most suitable CoinfloorEX account type and guide you through the application process.

CoinfloorEX models regulatory best practice and is pre-emptively compliant with regulatory guidelines to ensure security and limit counterparty risk for our clients and their funds.

As part of the application process, all prospective CoinfloorEX customers must complete our Know Your Customer (KYC) and Anti-Money Laundering (AML) verification processes. This process requires you to provide proof of identity and pass verification checks.

At the initial stage of the application process, you will be requested to provide your email address and set up a password. Once submitted, you will receive an email with a link to confirm your email address.

Once you have verified your email address, you will be directed to sign into your CoinfloorEX application using the same email address and password. NOTE: The email confirmation link will expire and should be clicked only once.

At this stage you will be requested to either use a YubiKey or provide your mobile phone number and install the Authy App to set up two-factor authentication (2FA) protection for your account. You will not be able to progress the application process without 2FA in place.

At the next stage you will be prompted to verify your application. You will need to sign into your CoinfloorEX application to initiate the verification process.  

You will see the verification page immediately after signing in.

  • ​Please choose "Verify" where you will be asked to provide your personal details.
  • ​Upon submission, you will see a confirmation screen to verify that the details you have entered are correct.
  • Once submitted, you will receive a confirmation email.
  • ​You will then also be presented with a document (proof of identity) submission page.
  • ​Please choose the appropriate document type from the dropdown and upload a high quality picture of your ID document (preferably a passport) with no major light reflections or obstructions.

If the application is successful and the document image quality is sufficient, your application should be processed within 24 hours (during working business days).

Two-Factor Authentication (2FA)

Yes. Please contact CoinfloorEX Support, selecting "2FA reset / change phone number" as your query type. Your registered 2FA method will be removed and you will be enabled to set up your preferred method.

To ensure your account security, we will require that you respond to a number of security questions. Once your identity is confirmed, CoinfloorEX Support will act swiftly to re-enable your access to your CoinfloorEX account with your new two-factor authentication method.

Please note that changing 2FA is only needed if:

  • you have changed your phone number (not just the device),
  • you wish to switch between Authy and YubiKey
  • you wish to switch between YubiKey devices.
If you are an Authy user, and you have changed devices, but your phone number remains the same, you do not need to reset your 2FA. Simply download the Authy app on your new device and register it with your phone number. Please follow the on-screen instructions, which may differ from a standard setup, due to the fact that the app has already been activated on another device.

No. If you prefer not to download and install the Authy app, you may use a YubiKey as your preferred method of two-factor authentication.

Authy 2FA gives you multiple options for obtaining codes. You can use the mobile app  for Android or iPhone or a desktop app  which runs as a Chrome extension. Authy apps are instant, do not require continuous internet connection and the desktop app enables a seamless two-factor authentication experience. 

You can find out more about these options on the Authy blog

Read more here

A YubiKey is a small USB device that you register with your CoinfloorEX account and use every time you sign in.

You can find out more about YubiKeys here and here. 

You can purchase a compatible YubiKey on Amazon. CoinfloorEX supports 44-character YubiKey tokens.

If you are a YubiKey VIP user, please use slot 2 to generate a valid token.

FIDO U2F Security Key is not a compatible key.

If you've changed your phone number or wish to switch your 2FA method from Authy to YubiKey, please follow the instructions for a 2FA reset.

"Multi-device is disabled" error usually appears if you have already had an installation of the Authy app present and you no longer have access to the app (e.g. it was on your previous device). 

To resolve the "Multi-device is disabled" issue, you need to reset your account directly with Authy. Once this process is complete you will be able to install a new Authy app which will not show this error.

Please note that using the Authy multi-device function will enable all your Authy token accounts on the added devices.

If CoinfloorEX does not appear in your list of accounts within the Authy app, please take the first step of uninstalling the app, reinstalling it, and registering again it with your phone number.

Your local install of Authy can become corrupted due to an OS update, factory reset, or something similar.
We recommend installing Authy on another device, like a laptop or tablet, to assess if the problem is related to Authy or your device. The Authy Chrome App works with Windows, Linux and Mac and can be downloaded here.

After verifying the new device works, please reinstall Authy on your old device and the apps will sync.

If these steps do not work, please try removing all previously registered devices on your Authy account listed under settings, and then reinstall the app.

You may be required to clear all device registrations on stored on Authy's server. To do this, use this link.This reset will take 24 hrs and cannot be accelerated, so this action should only be taken as a last resort if an alternate device will not work.

In the unlikely event all re-installation attempts fail, please go into the app settings to find your Authy ID and registered phone number, and send this information to us via email with a description of the issue using our secure Support Form.

An SMS token is sent only during the Authy registration stage during the application process for a CoinfloorEX account. An SMS is not sent for signing in or resetting a password.

If you've been using SMS to sign in to your CoinfloorEX account, you will be required to download the Authy app  on your smartphone or computer (as a Chrome extension) and register it with the same phone number you have been receiving the SMS on. CoinfloorEX will appear on your list of accounts without the need to type codes or use QR codes.

SMS is a best effort protocol, meaning your carrier will do it's best effort to deliver the message to you. High network traffic or SPAM filters could prevent you from receiving the registration text message.

If you have not received the SMS, please follow these steps:

  • Verify that you have entered your phone number correctly.
  • ​Confirm that you are using a web browser that supports SMS requests. 
  • ​Install the dedicated app. Opening https://www.authy.com/install within your phone or computer browser will show you if there is an app for your device. You must enter the same phone number you used when applying for your CoinfloorEX account. If you see CoinfloorEX on the list of your Authy accounts, you can use the token from the app instead of the SMS token.
  • ​If you still do not receive the SMS or cannot install the Authy app, please contact CoinfloorEX Support and provide the phone number you were trying to use (including the country code).

If you’re using Authy apps on multiple devices, you can use your alternative device to de-authorise your missing phone from producing valid tokens. The password feature on the Authy app will also protect it from unauthorised access.

When you obtain a new phone and retrieve your phone number, you will be able to access all of your accounts by registering the app again using the same phone number. 

If you've changed your phone number, please contact CoinfloorEX Support choosing "2FA reset / change phone number" as your question type. To ensure your account security, we will require that you respond to a number of security questions to register your new phone number. Once your identity is confirmed, CoinfloorEX Support will act swiftly to re-enable your access to your CoinfloorEX account.

If you experience any issues with registering the Authy app on a new device with the same number, you may find the helpful advice here.

Two-factor authentication (2FA) adds an extra layer of security to your login details. It is a security feature which utilises “something you know” paired with “something you have”. The first of these is a password and the second is a physical device, either a mobile phone, tablet, computer or a YubiKey. Two-factor authentication provides much stronger security compared to using only a username and password.
We currently offer two different options to access your account via 2FA:

  • Authy App: This option utilises your phone number to verify your account with a One-Time Password (OTP). The OTP is valid for a single use only and cannot be used again for authentication.

When applying for your account, choose the 'Authy' option and enter your phone number without the country code (e.g. 07712343456). You will receive an SMS asking you to download the Authy app  and register your account with them. Once this is done, every time you log in to your account you will need to provide the OTP security token displayed in the app. For more information visit the Authy FAQ.

  • YubiKey: This is a one-time password (OTP) generator device in form of a small USB stick. When applying for your account choose the "YubiKey" option and enter your YubiKey token. You will need to provide the security token generated by your YubiKey every time you sign in to your CoinfloorEX account.

You can  purchase a compatible YubiKey on Amazon. FIDO U2F Security Key is not a compatible key. For more information visit the YubiKey FAQ.

Two-factor authentication is designed to prevent any unauthorised access to your account and is required at all times for your security and the safety of your funds.

 We believe that passwords, as a standalone method of authentication, are not sufficiently secure for financial services companies such as CoinfloorEX. 

Many people use the same passwords on multiple services. If a person's password was compromised by a malicious hacker, there is a risk that other online services they use could also be compromised. As a financial institution, CoinfloorEX must undertake security measures to protect our clients from this type of security vulnerability.

f you receive an error message stating that the entered Authy token is invalid, it most commonly appears in the following cases:

  1. You’ve entered spaces with the token (either between characters or around the token). The token consists of 8 characters with no spaces.
  2. ​You’ve used a token assigned to a different account (either not a CoinfloorEX Authy token or a CoinfloorEX token from an app registered with a different phone number)
  3. You are attempting to use a token which is not the most recently generated
  4. The token has expired (tokens are valid for 20 sec)

If none of the above applies, please contact CoinfloorEX Support  with the Authy ID and your registered phone number, which you will find within your Authy app settings.

Account Verification

To accelerate document verification, please ensure you have provided us with the following:

  • A valid passport rather than driving license.
  • ​A high quality colour picture of your documents, rather than a scanned copy.
  • For passports, please include the full ID page and the page next to it.
  • For non-UK national ID cards, please submit one image that shows both sides of your ID card.
  • For driving licenses, please only submit the front of the photocard.

What results in the document verification failure?

  • Submitting documents that are expired or too damaged.
  • ​Submitting images that are:
  • low resolution
  • out of focus
  • black and white
  • cropped in any way
  • with a flash or other light source reflection
  • manipulated by camera or scanner software.

Please ensure that each file is no larger than 3MB in size.

CoinfloorEX models regulatory best practice and is pre-emptively compliant with regulatory guidelines to ensure security and limit counterparty risk for our clients and their funds. As part of the application process, all prospective CoinfloorEX customers must complete our Know Your Customer (KYC) and Anti-Money Laundering (AML) verification processes. This process requires you to provide proof of identity and pass verification checks.

Proof of Identity Guidelines

  • Please upload a copy of your valid identification in PNG, JPEG or PDF format, no larger than 3mb in size.
  • ​The image must be high quality, unobstructed and uncropped.
  • The image must show a full document page or in case of national ID photocards, both sides of the card.

Please find the detailed list of acceptable documents below:

Current valid passport

  • Passport must be valid and display the full photo ID page with a clear facial picture of the applicant and the passport holder's signature
  • All passport details must match the details as submitted in the application, including:
    • First and last name of applicant
    • ​Date of Birth
    • Passport date of issue and expiry date
    • Passport number
    • The Machine Readable Zone (bottom barcode) must be legible and complete
    • The passport must not be expired

Current valid UK/EU Driving License

  • Document must be valid and display a clear facial picture of the applicant
  • ​All document details must match the details as submitted in the application, including:
    • First and last name
    • Date of Birth
    • Document date of issue and expiry
    • Document number
  • The document can only be used as proof of identity
  • ​If the required information is not visible in one side of the document, a high quality scan or a picture of both sides must be provided
  • The document must not be expired

Current valid government issued identity card

  • Document must be valid and display a clear facial picture of the applicant
  • ​All document details must match the details as submitted in the application, including:
    • First and last name
    • Date of Birth
    • Document date of issue and expiry
    • Document number
  • If the required information is not visible in one side of the document, a high quality scan or a picture of both sides must be provided
  • ​The document must not be expired
  • We can not accept Electoral Identity Cards 

Proof of Address Guidelines

  • We may request a proof of address to be provided.
  • ​The document must be in PNG, JPEG or PDF format and be no larger than 4mb in size.
  • The image must be high quality, unobstructed and uncropped.
  • The image must show a full document page.
  • The document must be issued in the applicant’s name and show their current residential address.

Please find the detailed list of acceptable documents below:

Bank, credit card or mortgage statement (either hard copy or electronic statements are acceptable)

  • Statement must be dated within the previous three calendar months
  • Statement must contain the applicant’s current address and show activity (ie. customer transactions) within the last four months
  • First and last name on the document must match exactly with the information provided in the application
  • Address shown on the document must match exactly with the information provided in the application
  • Statement may be in the joint name of the applicant and his/her partner, but not solely in the name of his/her partner or another person

Utility (water, gas or electricity), telephone landline, broadband or TV license bill (either hard copy or electronic statements are acceptable)

  • Bill must be dated within the last three calendar months, except for water bills, which must relate to the current charging period
  • First and last name on the document must match exactly with the information provided in the application
  • Address shown on the document must match exactly with the information provided in the application
  • Bill may be in the joint name of the applicant and his/her partner, but not solely in the name of his/her partner or another person
  • We cannot accept mobile phone bills, TV licences or utility bills addressed to a different address to where the utility is being provided

Council Tax bill (either hard copy or electronic statements are acceptable)

  • Bill must be dated within the last six calendar months or valid for the current financial year.
  • First and last name on the document must match exactly with the information provided in the application
  • Address shown on the document must match exactly with the information provided in the application
  • Bill may be in the joint name of the applicant and his/her partner, but not solely in the name of his/her partner or another person

HMRC Documentation (PAYE Coding Notice / Tax Notification / Self-Assessment / Statement of Accounts / NI contributions bill)

  • Document must be dated within the last three calendar months or valid for the current financial year
  • First and last name on the document must match exactly with the information provided in the application
  • Address shown on the document must match exactly with the information provided in the application
  • We cannot accept P45 or P60 forms

All documents provided must be easily legible and of high resolution.

CoinfloorEX models regulatory best practice and is pre-emptively compliant with regulatory guidelines to ensure the security and limit counterparty risk for our clients and their funds. As part of the application process, all prospective CoinfloorEX customers must complete our Know Your Customer (KYC) and Anti-Money Laundering (AML) verification processes. This process requires you to provide proof of identity and pass verification checks.

We are required to safeguard your data and keep your personal information secure and confidential. The personal information supplied by you is transmitted to us via Transport Layer Security (TLS) protocol and then encrypted into our secure database. It can be only accessed by authorised CoinfloorEX staff, who have passed criminal background checks as part of our hiring process.

Deposits & Withdrawals

No. CoinfloorEX is not a wallet service and does not allow payments or third party withdrawals. We require all users withdraw their bitcoins directly to their own wallets.

CoinfloorEX allows withdrawals between platforms where the account is held in your name if the Terms and Conditions of the other platform allow for such a transaction. We reserve the right to discontinue this permission, and if we do so, you will be notified in writing via email. 

Please note, that such transactions are at your own risk. If the funds do not reach us or do not clear on the other platform after being confirmed on the blockchain, we will not be in a position to aid you with any potential issues on the other end.

No. CoinfloorEX is not a wallet service and does not allow payments or third party withdrawals. We require all clients withdraw their bitcoins directly to their own wallets.

CoinfloorEX allows withdrawals between platforms where the account is held in your name if the Terms and Conditions of the other platform allow for such a transaction. We reserve the right to discontinue this permission, and if we do so, you will be notified in writing via email.

Please note, that withdrawals another platform are at your own risk. If the funds do not clear on the other platform after being confirmed on the blockchain, we will not be in a position to aid you with any potential issues on the other end.

Yes you can. Efficiency of our systems is not affected by freshly mined bitcoin. Please bear in mind that our minimum deposit is 1 XBT.

You are welcome to keep any amount of funds in your CoinfloorEX account for the whole period of your activity. You can keep your bitcoins in CoinfloorEX’s Vaults with no time limits until further notice.

We release a Provable Solvency report every month proving the secure custodianship of all client bitcoins in 100% multi-signature cold storage held in underground vaults. Coinfloor group is proud to have the longest standing track record among bitcoin exchanges in regards to auditing.

Sign in to your CoinfloorEX account and:

  • Select "My Account" on the top navigation bar
  • Then select "Withdraw"
  • Choose "Bitcoin"
  • Confirm if the option "Change your bitcoin withdrawal address" is available

If this is the case, you will be able to change your withdrawal address using your 2FA token as an authentication method.

In the event the option "Change your bitcoin withdrawal address" is not displayed, please contact CoinfloorEX Support.  After confirming and verifying your request with you, the ability to change the withdrawal address for your account will be enabled, and you will be able to enter your new details in the "Withdrawal" page.

Please keep in mind that after changing your address, the removed address will not be available for use again in any CoinfloorEX account, including yours.

Please note, only qualifying institutional investors may deposit and withdraw fiat currency.

If you need to change your bank details, please  contact CoinfloorEX Support. After confirming and verifying the request with you, your current bank details will be removed. Upon your next login, you will be able to enter your new details on the "Withdraw" page.

Once you have submitted your ID and proof of address, your details have been verified and your CoinfloorEX application has been approved, you can fund your CoinfloorEX account.

  • To deposit funds, sign in to your CoinfloorEX account and select the "Deposit" from the “My Account” page. Choose the asset you want to deposit and follow instructions. 

Bitcoin (XBT)

You will find your unique bitcoin deposit address in the "Deposit" page. You can transfer your bitcoin to that address using your preferred wallet or client. Your bitcoin deposit address does not change without notice. If we do plan to change the address you will be notified by CoinfloorEX Support in advance. All bitcoin deposits are immediately stored within CoinfloorEX’s vaults and protected by a smart contract.

  • ​The deposit must originate from an address that you control. You can not accept payments from third parties directly to your Coinfloor deposit address
  • Bitcoin deposits are processed 24/7. The minimum bitcoin deposit amount at CoinfloorEX is 1 XBT and no fees are charged by CoinfloorEX.
  • Your deposit will be automatically credited to your CoinfloorEX account within approximately 1 hour for bitcoin (due to the 3 confirmations from the Bitcoin network required by CoinfloorEX to ensure transaction non-repudiability plus a buffer of 10 min).
  • If you do not see your deposit appear in your CoinfloorEX account within 24 hours, please contact CoinfloorEX Support.
  • Cryptocurrency deposits that do not meet the minimum deposit requirement are not detected by our deposit systems and will not be cleared to clients' balances. There is no functionality to send them back automatically. If you have sent a deposit below minimum requirements and wish to have it sent back to you, please contact CoinfloorEX Support, providing the txid and the reason for sending a deposit below the minimum requirement. The process to manually find and return this deposit will incur a charge of 0.0005 XBT.
  • Coinfloor monitors bitcoin transactions and has a zero tolerance policy for activity associated with darknet markets. Third party deposits and association with dark markets will result in your accounts closure.

US Dollar

  • You will find CoinfloorEX’s client account details and your unique reference code in the "Deposit" page.
  • Your unique assigned reference code is just under the BIC/SWIFT code and in purple.
  • It is extremely important to use your reference code and enter it correctly so that we can accurately credit your deposit to your trading balance. To avoid delays and errors, please enter the code itself only in the "message to beneficiary" field. Do not add any additional words or numbers.
  • If your bank requires more than 7 characters as the reference, please add a space and your surname / company name. If a reason for transfer is required, please use "Funding my trading account".
  • To fund your account with US Dollars you need to make an international wire transfer to CoinfloorEX's client account specifying the currency to be sent as USD.
  • IMPORTANT: Our active deposit details and processes may change from time to time so it is essential that you review all the deposit information before making deposits to ensure that your deposits are processed efficiently. Once your USD deposit is processed, you will receive an email notifying you of your balance update.
  • Third party deposits are prohibited and will not be processed. This includes all money transfer services and alternative banking service providers, e.g. Revolut, Tide, TransferWise, Fidor UK. We only accept transfers from a bank account showing the same details as provided in your initial ID and address verification. If you make a deposit from a joint account, we may ask you to present a statement showing the names of both parties.
  • Third party deposits that are not proven to be coming from a joint account, will be returned within 20 business days and an administration fee (30 USD) will be levied.

Coinfloor does not impose maximum limits on deposits and withdrawals. However, if you go over certain thresholds we may ask you additional questions. We do our best to make this process as streamlined possible.

All client cryptocurrency is secured by CoinfloorEX Settlement and Custody Services, and stored within CoinfloorEX’s vaults at all times. Additionally, they are protected by multi-signature protocol, requiring multiple keyholders to sign all withdrawals that are sent directly from the multi-signature cold storage vaults.

To withdraw cryptocurrency, sign in to your CoinfloorEX account and select the "Withdraw" option from the “My Account” section. To make cryptocurrency withdrawals, you will be required to register your cryptocurrency wallet address in the "Withdraw" page and place a withdrawal request.

Your cryptocurrency wallet address is equivalent to a bank account number. It's a long string of letters and numbers beginning with the number 1 or 3 and will look like this: 31uEbMgunupShBVTewXjtqbBv5MndwfXhb. CoinfloorEX currently does not support bitcoin SegWit native addresses or bitcoin cash CashAddr.

Most cryptocurrency wallets automatically generate the address for you. To find out more about Bitcoin wallets and securing your bitcoin funds click here. 

We allow you to register only one XBT withdrawal address with CoinfloorEX. You must be in control of that address. Upon updating the address you will have the option to either lock it down, requiring contact with CoinfloorEX Support to change it again, or continue authenticating changes on the website with your 2FA tokens, giving you the ability to change the address as you please. After making a change, the removed address will not be available for use again in any CoinfloorEX account, including your own.

There is a nominal charge of 0.0005 XBT for bitcoin withdrawals to cover miner fees. The minimum withdrawal amount is 0.005 XBT.

We process withdrawals from our multi-signature cold storage vaults once a day during business hours. Please keep in mind that we do not process withdrawals from the vaults on weekends and public holidays.

To withdraw USD, sign in to your CoinfloorEX account and select "My Account" on the top navigation bar, and select "Withdraw". Choose the asset you want to withdraw and follow the instructions.

To place withdrawal requests, you are required to register your bank account details for international transfers (IBAN and BIC/SWIFT). The account you register must be held in your name and match the details you have provided in your initial ID verification. Withdrawals to third party accounts are forbidden and will not be processed.

Please enter your bank details carefully, as you will not be able to change these details without contacting CoinfloorEX Support and verifying your identity again. The form requires you to fill in your bank details for international transfers. You need to provide:

  • IBAN Number

  • Bank Swift / BIC

  • Bank Name, Branch Country, Street Address, Region (UK only), City, Postcode

If you need to register a non-IBAN account please contact CoinfloorEX Support

Once you register your bank details, you are able to place a withdrawal request. We process fiat withdrawals once a day during business hours.

We process deposits multiple times during business hours. International wire transfers can take up to 5 business days to arrive. Using a Priority or Express transfer is the fastest deposit method and can clear within three business hours. Please remember that banking cut-off times apply.

USD withdrawals usually arrive within 2-5 business days.

The minimum initial deposit amount is 100,000 USD (one hundred thousand US Dollars). We charge a flat 10 USD fee per deposit.

Please note only qualifying clients have access to deposit USD.

Deposits below the minimum amount will be returned within 10 business days and an administration fee (30 USD) will be levied.

CoinfloorEX does not impose maximum limits on any operations. However, if you exceed certain thresholds, we will ask you additional questions regarding the nature of your relationship with CoinfloorEX.

We charge a flat fee of 15 USD per withdrawal. Please note that your bank may charge you additional fees for accepting an international transfer. The minimum withdrawal amount is 20 USD.

CoinfloorEX does not impose maximum limits on any operations. However, if you exceed certain thresholds, we will ask you additional questions regarding the nature of your relationship with CoinfloorEX.

The title of your deposit transaction is your unique reference code provided in the "Deposit" page. You MUST use this reference code in your deposit title in order to credit your CoinfloorEX account.

Enter the code by itself only in the field and do not add any additional words or numbers to avoid delays.

If your bank requires more than 7 characters as the reference, please add a space and your surname / company name (if for a Corporate or Institutional account). If a reason for transfer is required, please use "Funding my trading account". 

Some banks also provide an option to provide two references, one internal and one external (for the recipient). Please be sure to enter your reference code as the external reference, often labelled as "Message to the beneficiary".

A confirmation means that there is a consensus on the network that the bitcoin transferred haven't been sent to anyone other than the intended receiver, and are considered their property. Once the transaction has been included in one block, it will continue to be buried under every block after it. Each of these blocks built over the one with observed transaction is another confirmation.

Three confirmations from the Bitcoin network take approximately 30 minutes to 1 hour, and are used to avoid fraud and ensure transaction non-repudiability.

Every user is free to determine at what point they consider a transaction confirmed. For the safety of all CoinfloorEX users funds, we consider six confirmations to be as safe as waiting three months on a credit card transaction.

Fiat deposit details are made available only for qualifying customers. 

Trading on CoinfloorEX

To sell bitcoins at CoinfloorEX you need to hold a fully verified CoinfloorEX account.

Start with depositing your bitcoins from your wallet to your CoinfloorEX account. To sell bitcoins from your CoinfloorEX balance, you need to use the Spot Exchange and place orders on our XBT/USD open orderbook.

You can place a limit order, where you specify the quantity of bitcoins you want to sell at a specified price. Your order will then wait until matching orders appear on the buy side. Once your price is matched, your order will automatically be filled and your CoinfloorEX balance will be automatically adjusted.

Please note that a single order may be matched in one trade against a larger buy order or progress in partial matches against smaller orders.

You can see all your open limit orders waiting to be matched below the order form on the Exchange page.

To cancel a limit order that has not yet been matched, please go to the Exchange page and in "Your Open Orders" table you will find a "Cancel" button next to each of your open orders. The order will be cancelled immediately upon pressing the button.

When choosing a market order, also known as an instant order, you choose the quantity of bitcoin they wish to buy or sell, in bitcoin terms or money equivalent, and the order is executed at the best market price available in the order book at the moment of making the order.

When you place a market order, the trade engine will immediately trade at the best price available until either your order is filled or you run out of available funds. Since the order is immediately matched it will not appear in the order book or your open orders. Please keep in mind that market orders cannot be cancelled and can be affected by slippage.

Once your deposit has been processed or you have an available balance and it shows in your " Balance" tab, you can begin trading. In the "Exchange" page, you will see the live Order Book and a choice of "Market Order" and "Limit Order". Market orders are always instant, but limit order allows you to set the price you wish to pay or get for your bitcoin. You decide option which one to use.

The limit order form automatically calculates your order details based on two out of three parameters: quantity, price and total. The market order form calculates an estimate of the same parameters.

Once you place an order, CoinfloorEX’s matching engine will find a corresponding offer. Once it's fulfilled your CoinfloorEX balance will be automatically adjusted.

You can see all your open limit orders waiting to be matched in below the order form. There are no open market orders as these are matched instantly at the current market price.

To cancel a limit order that has not yet been matched, please go to the Exchange page and in "Your Open Orders" table you will find a "Cancel" button next to each of your open orders. The order will be cancelled immediately upon pressing the button.

The performance of our state-of-the-art trading engine allows us to have the most generous API transaction limits in the industry. Using our API, you can directly integrate with our trading system. We provide native libraries and sample clients in popular programming languages for your use. Visit API documentation in GitHub.

We only charge fees after an order is matched - not for placing an order.

Trading fees are charged in USD and are subtracted from the total USD amount reserved by the order in the total balance.

Please see our Fees page for the details on trading fees.  

A "Limit Order" allows you to specify the price and amount of XBT you wish to sell or buy.

Limit orders gives you control over the price you accept to avoid slippage and allows you to add liquidity to the exchange rather than take it away.

To cancel a limit order which has not yet been matched, access the "Exchange" page and in "Your Open Orders" table, you'll find a "Cancel" button next to each of your open orders. The order will be cancelled immediately upon pressing the button.

Rather than naming a price and quantity a 'Market Order', also known as "Instant Order", only names the quantity. Your order will be executed at the best market price available in the order book at the moment of making the order.

"Market price" for an order means the lowest current ask price (for buy orders), or the highest current bid price (for sell orders).

When you create a market order, the trade engine will immediately buy/sell at the best price available until either your order is filled or you run out of funds. Since the order is immediately matched it will not appear in the order book or your open orders.

Please keep in mind that market orders cannot be cancelled and can be affected by slippage.

Currently the smallest amount of bitcoin possible on trade on CoinfloorEX is 0.0001 XBT.

The order book is a public record of the buy and sell orders with unit prices and sizes which are open on CoinfloorEX Exchange trading floor. You can buy or sell bitcoin at those prices instantly.

Conversion & Settlement

CoinfloorEX’s system differs from other systems as CoinfloorEX’s futures are physically delivered and you can post margin using crypto or Fiat.

If you wish to take a long leverage position and you have XBT as collateral:

  • Deposit XBT collateral and convert to XBT Jan. (Conversion)

  • Use the collateral to take out leverage in USD Jan. (Obligation)

  • Use the leverage balance from USD Jan to enhance XBT Jan position. (Position)

If you want to take a short leverage position and you have XBT as collateral:

  • Deposit XBT collateral and convert to XBT Jan. (Conversion)

  • Use the collateral to take out leverage in XBT Jan. (Obligation)

  • The total position is now in XBT Jan. (Position)

If you want to take a long leverage position and you have USD as collateral:

  • Deposit USD collateral and convert to USD Jan. (Conversion)

  • Use the collateral to take out leverage in USD Jan. (Obligation)

  • The total position is now USD Jan. (Position)

If you want to take a short leverage position and you have USD as collateral:

  • Deposit USD collateral and convert to USD Jan. (Conversion)

  • Use the collateral to take out leverage in XBT Jan. (Obligation)

  • Use the leverage balance from XBT Jan to enhance USD Jan position. (Position)

We accept deposits in USD and XBT from corporate bank accounts only. All other clients can only deposit in XBT.
These are what you take out to trade on Leverage.

If the loan obligation has not been repaid previously, it is automatically due for repayment on the same day as the last day of the contract month, which is the last Friday of that month.

Once settlement has occurred, you may withdraw any profits that you have made on the trade.



 

The settlement time depends on what time of day you initially took out the obligation for the leveraged trade.  For example, if you took out an obligation at 1pm on the first day of the contract month, then it will expire at 1pm on the last Friday of that month.

This is both the settlement of the loan and the contract.

On the last Friday of the month of the contract you traded, the obligation becomes repayable and so the XBT Jan or USD Jan is used to repay the obligation and any balances left you will need to convert to XBT or USD in your account.


 

From a trading perspective, there is no difference.  It is devised in this way so that you are able take out an obligation for the month to leverage trade the futures contract.  Depending on which type of obligation you took out, XBT (borrowing bitcoin to fund a short position) or USD (borrowing USD to fund a long position), you will be allowed to either buy (using available USD Jan balances) or sell futures (using available XBT Jan balances).

The Conversion page is found under the 'My Account' tab on the CoinfloorEX secure site. You must be logged into your account on CoinfloorEX to access this page. You can sign in from the CoinfloorEX website 'sign in' option. From there you will have access to the secure site where you can locate the Conversion page.
On this page you may make conversions from spot assets to futures assets and then on the expiry of the contract, you must use this page to convert your futures balances (potentially including profits) back to spot or USD balances.



 

Auto Liquidation & Margin Calculations

No. We believe that one of the benefits of our product is that it only references its own market price, and as such, provides transparency for all participants without complicated calculations being undertaken in the background. This is how traditional exchanges work in recognised markets.


 

Other than periods of extreme volatility, the margin ratios will remain at a constant level for most of the month. However, during the last 7 business days of the contract, the margin ratios will ramp up evenly so that by the last day all positions will be almost fully funded.

Auto liquidation can be avoided by either maintaining a good buffer of collateral above your margin requirements or by constantly checking your account to make sure you have sufficient funds in either XBT or USD futures assets.

Depending on market conditions, the margin required by the exchange may vary. It is your responsibility to ensure your account has sufficient funds at all times.  CoinfloorEX, like all other recognised exchanges and clearing houses, need to move margins higher if the price movement in our products suddenly starts moving more than normally observed for periods of time. This protects all participants in our exchange in instances of increased volatility of prices.

An algorithm runs in the background checking yours and everyone else’s positions constantly. Any action that needs to be taken by our liquidation algorithm happens automatically when a position falls afoul of our margin requirements.

Please note that should a participants position run afoul of margin requirements, we will only liquidate enough of that participants position to bring them back in line with our margin requirements. This is in contrast to some other derivatives exchanges, which will fully liquidate a participant’s position once it runs afoul of margin requirements.

The price will be the best price or combination of prices that we can obtain from placing trades on your behalf in the futures order book when the liquidation buy or sell order is triggered.

Currently, the initial margin ratio is 20% and the maintenance margin ratio is 15%.  

The maximum is set by CoinfloorEX and may be raised or lowered from time to time, depending on market conditions.  For example, for every 100 units of loans you wish to take, you must have at least 20 units in your account, giving you a maximum of 120 units (XBT or USD) to trade, hence 6x leverage (120/20).

After the leveraged trade has been executed, your position will not be auto liquidated unless your margin level falls below the maintenance margin level, which is currently 15%.

You will receive emails warning you that your margin levels are below the Initial margin and then further emails if autoliquidation occurs.

Crypto markets are extremely volatile. Keeping more than the minimum in your margin balance is advised to avoid auto liquidation if the market moves against your position.

No, these will not be used automatically. You will need to use the conversion page on our website to convert these spot assets to futures assets (for example: XBT Jan or USD Jan) to ensure that the liquidation algorithm uses these balances in it’s calculations for margin compliance.




 
  1. Initial margin: This is the minimum margin that you have to put in to make a leveraged trade and is currently set at 20%. This minimum can be varied upwards or downwards at any time by CoinfloorEX depending on market conditions.

  2. Maintenance Margin: This is the minimum margin that needs to be maintained thereafter so that auto liquidation does not happen.

20% Initial Margin. We will require a percentage of the value of the position to be held with CoinfloorEX as an initial margin requirement. This margin requirement will need to be held by a position holder at the time of taking out the leverage. We reserve the right to adjust this margin requirements at any time depending on market conditions.

CoinfloorEX bitcoin futures have a 15% maintenance margin requirement. CoinfloorEX will recalculate a participant’s margin as frequently as possible. This means that the margin CoinfloorEX ties up (or releases) in a participant’s account may adjust up or down every second, or even more frequently.

If after an adjustment, a participant does not meet this maintenance margin requirement, we will liquidate a participant’s position to the extent we deem necessary to bring them back in line with our initial margin requirement. We reserve the right to adjust this margin requirements at any time depending on market conditions.

For any loan obligations you took out to trade on leverage, you must meet the margin ratios set by the exchange.
You can deposit further collateral, convert these to futures assets and take further leverage to trade.

Auto liquidation occurs when the exchange automatically buys or sells contracts on your account to the extent needed to keep you in a margin compliant position for each loan obligation outstanding.

Please be aware that this margin compliant calculation is done for each loan on an individual basis.  You will be solely responsible to manage the collateral across each individual loan obligation to make sure that both are margin compliant.

For example, you may take a loan to gain leverage and be long XBT Jan but also take a loan later to be short XBT Feb.  Although you have no net exposure aggregating both months, the short leg may be liquidated (and vice versa) on a down move in the market.

Please refer to the Liquidation Document to get a better understanding.

 


 

Yes, as liquidation is a function of order book depth & automatic, an unexpected widening of bids and offers or loss of liquidity on the order book could potentially trigger auto liquidations even though the underlying market may not have moved significantly.
We have a sanity check system in place that references our own spot exchange and other external sources to prevent excessively unreasonable liquidations and fat finger error trades but liquidations can occur inside this price band. This band is currently set at 15% above or below the referenced spot prices, but could vary significantly with market conditions, such as during periods of excessive volatility.

Both. The original obligation requires the initial margin requirement (20%), but liquidations will not occur unless the lower maintenance margin is under threat of being breached (15%). If the margin ratio goes below 15%, liquidations will occur such that your remaining position is back and compliant at the initial margin ratio (20%).

We believe this is a better way to provide reliability to the market for the security and safety of all participants in a volatile currency market.  By automating this process, we can evaluate risk positions several times a second and take necessary action quickly on losing trades.

On traditional exchanges, this risk calculation would be carried out at a lesser frequency and liquidations might be even manual, adding unnecessary risk for all market participants. As our system has more regular risk calculations, we are able to set a lower margin requirement than traditional exchanges, benefiting market participants and facilitating more trading activity at a lower cost.



 

We do this to ensure that all participants are in a collateral position to fulfill their obligations at delivery.

Cryptocurrency markets are extremely volatile.  After the liquidation your account balance could be negative. In this scenario, you will owe the exchange, CoinfloorEX, any difference.



 

Security

All client cryptocurrency is secured by CoinfloorEX Settlement and Custody Services, and stored within CoinfloorEX’s vaults at all times. Additionally, they are protected by multi-signature protocol, requiring multiple keyholders to sign all withdrawals that are sent directly from the multi-signature cold storage vaults.

We are proud to have been be the first exchange group to use Pay 2 Script Hash addresses to protect client funds. Next time you withdraw funds from cold storage, note the withdrawal transaction for an address starting with “3”. This indicates that your funds were sent from a Pay to Script Hash address.

Additionally, you can check the transaction for signatures. Note in the example below there are three signatures where the OP_EQUALVERIFY OP_CHECKSIG is considered "OK". This indicates that three private keys have approved this transaction and authorised a withdrawal of your client funds.

We only process withdrawal requests from the vault one time a day during business days in order to maintain this level of security.

Protecting our customers security is paramount to CoinfloorEX, and we recognise the importance of security researchers. If you suspect security vulnerability, please contact us at [email protected]. We are offer compensation for vulnerability disclosures.

All the information supplied by you via our interface is transmitted via Transport Layer Security (TLS) protocol. Once we have received your information, we use strict procedures and security features to prevent any unauthorised access. Your data can be only accessed by authorised Coinfloor Group staff who are required to keep the information confidential and have passed a criminal background check as part of the joining process.
 

The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at http://www.knowyourprivacyrights.org/

By disclosing your personal information to us, including, but not limited to, by using the Platform, contacting us by email, and speaking to us over the telephone, you consent to the collection, storage, and processing of your personal information as stated in this Privacy Policy. If you do not agree to be bound by the following terms we regret that your only recourse is to leave our website.

Please refer to our Privacy Policy for more details.

In order to comply with our Anti Money Laundering (AML) policies, we keep records for a minimum period of 5 years.

Yes. We protect you by ensuring all web traffic to and from our servers is encrypted using TLS (specifically SSL). We also undertake a number of other security measures such as regenerating a user's session key upon login to protect against session fixation. Our web application framework is one of the most reliable and secure frameworks available to protect against common attacks such as SQL injections. 

In addition to good architecture and strict professional development practices, we use multiple security systems and services such as web application firewalls from companies like Incapsula to actively monitor, detect and prevent potential exploits. This ensures that our systems are reliable against hacking attempts, load and denial of service attacks (DDOS).

Furthermore, our system is structured so that there is very little personally identifiable information available in the front end and fiat withdrawals can only be made to the withdrawal details that you have provided initially. To change fiat withdrawal details, we require that you contact our CoinfloorEX Support and prove your identity again before we enable the ability to modify your fiat withdrawal details. 

For security reasons, we can't disclose all of the security measures we employ.

We do not actually store your password. This assures that even if our servers and database were compromised, personally identifiable information such as your password is never revealed. This also assures that you can trust that internally, a CoinfloorEX agent or database administrator does not have access to your plain text passwords.

How does this work though?

Your passwords are hashed using bcrypt with 10 cost factors. Bcrypt is an adaptive cryptographic hash function for passwords. It incorporates a salt to protect against rainbow table attacks and is also an adaptive hash - over time it can be made slower and slower so it remains resistant to specific brute-force search attacks against the hash and the salt.

CoinfloorEX models regulatory best practice and is preemptively compliant with regulatory guidelines to ensure the security and limit counterparty risk for our clients and their funds. As part of the application process, all prospective CoinfloorEX customers must complete our Know Your Customer (KYC) and Anti-Money Laundering (AML) verification processes. This process requires you to provide proof of identity and pass verification checks. Opening a CoinfloorEX account is similar to opening a current bank account. In the financial services industry, these procedures are standard

It is CoinfloorEX’s responsibility to safeguard its services from being used for money laundering and the facilitation of terrorist financing. For this reason we require all of our customers to go through an application and verification process to become a CoinfloorEX client before they are formally engaged with CoinfloorEX through any form of contract or transaction.

The documentation submitted for each client application receives a thorough visual inspection and client details are run by various databases to confirm their existence. The database enquiry does not have any impact on a client’s credit score and will not impair your ability to raise credit.

Our procedures are regularly revised and adjusted to minimise the impact to our clients and improve our overall service. We hope that, after going through the registration and verification procedures, our customers will have peace of mind using our services. All other involved parties have proven their integrity to an equal level, and that they can trust CoinfloorEX to ensure uninterrupted operation.

API

CoinfloorEX Exchanges tickers, order books, and lists of transactions are available via API with no authentication. You can find the details here. 

You can find a detailed explanation of the full authentication process with examples in our github API directory.

If you experience challenges with the elliptic curve based signing part of the authentication process, please click here.

We have made a C program called sign_secp224k1. You should be able to compile it on OS X or Linux just be downloading the libecp repository and typing: make sign_secp224k1

Full instructions on how to compile and use it are in this repository as well. Once compiled, you should be able to use it to perform the possibly challenging step of the AUTH.md authentication process.

CoinfloorEX offers a web sockets Application Programming Interface (API) optimised for ultra-low latency connections with deep security safeguards in place.

We offer SSL/TLS connections in order to encrypt the communications between your server and our server. By employing an Elliptic Curve Digital Signature Algorithm (ECDSA) for our clients to authorise messages through our API, we eliminate the need for passwords to be sent over the internet or stored in our API servers. In contrast to other major cryptocurrency exchanges, we do not accept withdrawal requests through the API to any address or bank account that was not registered via our website with two-factor authentication enabled.

We reduce the risk of our servers being compromised through multiple firewalls and load balancers. However, in the event that one of our API servers is compromised, you can be assured that no customer data is ever held on those servers.

CoinfloorEX offers HTTP and WebSockets Application Programming Interfaces (API) that are optimised for ultra-low latency connections. We provide native libraries and sample clients in popular programming languages for your use.

Visit  documentation in GitHub

Your User ID and Cookie are displayed in the "Dashboard", in the "Your Coinfloor Exchange API authentication credentials" section. They become visible only after your account is fully activated.

When prompted for a "passphrase", please use the password that you use for signing in to your Coinfloor account.

Please note that you should not be sharing the above credentials with third parties and if you do so, you do it at your own responsibility, allowing the third party access to your account.

General

If you wish to close your CoinfloorEX account, please contact CoinfloorEX Support choosing "Close the account" as the question type. Protecting our customers’ security and funds is a CoinfloorEX priority, therefore, we will ask you a few questions before we approve your request to close your account.

Your CoinfloorEX account will be closed within 10 business days from confirming your request.

Trade history from the last 30 days can be found in Exchange > VIEW PREVIOUS TRADES.

History of deposits and withdrawals from the last 30 days is available in My Account > DEPOSITS AND WITHDRAWALS HISTORY.

For trades and deposits & withdrawals, a csv download of full history (not limited to last 30 days) is available on the site.

Bitcoin has not yet been ratified by the International Organization for Standardization. We choose to use a code that complies with ISO 4217 standard for currencies. Since Bitcoin is not associated with any specific country, the standard dictates that it should start with an X as does Gold (XAU) and Silver (XAG).

If you would like to know more about ISO 4217 standard click here.

Contacting CoinfloorEX

If you'd like to ask more questions you can contact CoinfloorEX Support by filling the Submit a request form.

Please review the automated reply you receive from us upon sending a message, as it may contain questions to which you'll need to reply before we proceed with your request.

CoinfloorEX Support and Account Management operate 09.00 to 17.00 (GMT) Monday - Friday only. Support is not available at weekends and public holidays.

CoinfloorEX Support and Account Management operate 09.00 to 17.00 (GMT) Monday - Friday only. Support is not available at weekends and public holidays.